GENERAL FAQ

Here are a summary of some of our frequently asked questions which should help you on your way with deciding on a hosting plan from us, or transferring a domain to us. If you have any questions following these then please do not hesitate to contact us.

1. What is hosting?

We offer domain web hosting and email services. This means that we provide space on our servers for your web site and email. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email.

2. Can I host multiple domains on one hosting plan?

Yes, you can have as many domains as you wish allocated to the same hosting plan. For instance, if both domain1.com and domain2.com were on the same plan, if you went to their web sites, they would load the same content since they are sharing the resources of that hosting plan.

3. How do I purchase a hosting plan?

Once you are happy with the hosting plan that is suitable for you, you can order a hosting plan from our Online Order section from the link provided at the top of every page.

Once we have received and setup your hosting plan order, you will be informed of the hosting plan's login details.

Plans are normally setup within a few hours during normal working hours of the week. You are not billed until the hosting plan is successfully setup and all is working.

If you wish to purchase a hosting plan and transfer a domain over, you may do so by following the correct transfer in method (see below).

4. Which operating systems do you use on your servers?

We run both UNIX and Windows based servers for maximum flexibility. Our UNIX machines are predominately FreeBSD based with Sun Solaris being used in some particularly high load situations. Our Windows systems run the Microsoft Windows 2000 Advanced Server operating system.

5. Do you provide Unmetered or Broadband Internet access?

Yes, we do.

6. Do you provide NNTP hosting?

Unfortunately this is no longer available.

7. What happens if I go over my bandwidth / disk space limit?

Our hosting plans are designed so that the bandwidth allocated for you web site is sufficient for the resources provided. However, you can view how much disk space and data transfer you have been using, and indeed predicted to use that month, online via your control panel. It is important you monitor this to ensure that you do not incur excess charges unnecessarily. If you are likely to exceed your quota you can either pay the extra charges, request that we suspend your account, or upgrade prior to the end of the month to increase your quotas.

8. What does your control panel allow me to do?

On the UNIX plans, you can

• View web stats for your web site
• View disk space / bandwidth usage
• Create and maintain mailboxes and email options
• View error log
• Setup web site security for individual folders / users
• Setup MySQL Databases
• Setup SSL for your site
• Setup FrontPage 2002 extensions on your site
• Install CGI Scripts
• Change the error page that is used on your site
• Submit your site to multiple search engines
• Access comprehensive FAQs to help you along with the management of your hosting plan.

On the Windows / Email Only plans you can

• View web stats for your web site
• View disk space / bandwidth usage (except Windows plus accounts).
• Create and maintain mailboxes and email options
• Submit your site to multiple search engines
• Access comprehensive FAQs to help you along with the management of your hosting plan.

9. Do you provide telephone Support?

Yes. Our telephone support number is 01773 306314. For more information on our telephone and online support, please visit www.stylisticsupport.com

If possible, please email your query first to help@stylisticsupport.com.

10. Do you provide any of the following services?

o SMTP Authentication: Yes, this is provided on all accounts.

o NNTP Hosting: No.

o SQL 2005 Server: Yes, on all Windows hosting plans. *

o UNIX Perl Cron Jobs: No

o UNIX Telnet / Shell Access: No

o Can I run Actinic Catalog: Yes

o IMAP Email: No

o WebMail: Yes

o Secondary MX / DNS options - Yes, on all plans.

o .NET Windows hosting: As an additional option on Standard Windows, free on Plus Plans.

o FP Extensions - 2002 on Windows, UNIX and Plus Plans.

o Java Servlets: No

o Coldfusion: No

o Java Applets / Javascript - Yes, as this is client side technology and does not require the use of our servers to run.

* Normally provided as an additional extra. Please contact us for more information if you require this service.

If there are any questions here that are not answered, please contact us.

* SMTP Service is provided as is, and is not a warranted service. We reserve the right to refuse customers to use our SMTP Server at any time.

Dedicated Server FAQ

11.How long does it take for a server to be setup?

We aim to get all dedicated servers setup and live within 4 hours during working hours. If there are any expected delays you will be notified of these in advance.

12. Can I use Terminal Services?

Yes. As this grants root access to the server any modifications you make can have an impact on the functioning of our automated patch and update installation process. To make you fully aware of this we do ask that a document is signed. There are no additional costs associated to this facility.

13. Am I restricted with what I can install and run on my servers?

The server is yours to install any programs or scripts that you legally own the rights to install.

We will not necessarily be able to provide technical support for software which you install or on modifications which you make, if you do ask us to provide technical support in such circumstances and we agree, we may need to make a charge for doing so. If you require us to correct problems or errors with software provided by us which have arisen as a result of your use of root access, we will normally make a charge for doing so.

14. Can I cluster my servers?

If you require clustering features then a sales representative will be happy to discuss your options. Please email your requirements to sales@stylisticsupport.com

WINDOWS STANDARD FAQ

15. Transferring a .com / .net / .org / .info

There are several methods in which you can point your domain to our servers. Firstly, you can ask your previous host to point your domain to our name servers but leave them ultimately responsible for billing and renewals for it. The correct name servers for your account are listed on your welcome email from us. If you are unsure please check with us first before requesting any changes.

	Address	IP Address (if required)
Primary Nameserver	ns1.interdns.co.uk	83.170.124.44
Secondary Nameserver	ns2.interdns.co.uk	83.170.124.7

The alternative is to transfer the domain to our full control. This requires Stylistic Hosting to send out what is known as a 'Domain Transfer Request' email to the 'admin' contact set for your domain. This is normally your hosting company but can easily be yourself. If you are unsure we can find out for you and advise you from there.

Before a domain transfer request can be sent out we request that the following list of points are read and understood carefully. If your domain fails to match any of these points the request cannot be sent:

The rules for transferring .com / .net / .org domains are:

The domain must have been registered for more than 60 days.
The current admin contact must be able to confirm the transfer.
The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues etc.
The domain must be at least 40 days from its renewal date.
The domain must be in an ACTIVE state and not locked from domain transfers.

Transferring a domain is included in your hosting plan charges with us (Email Only plans excluded). We will help you and give you advice on anything you are not sure on.

21. Transferring a .uk

To move a .uk domain you can either supply your previous host with the new name servers (listed in your welcome email). This will leave them still in control of your domain and they will bill you for future renewal charges associated to it. If you are unsure which name servers you should be using please contact help@stylisticsupport.com.

Alternatively you can change your IPS Tag to 'ICUK'. This will place control of your domain over to Stylistic Hosting. All future renewal charges are included in your hosting plan price. Simply ask your previous host to make the change and inform us once you have notified them. We will only update name servers if instructed by yourself. They are not changed automatically.

UNIX STANDARD FAQ

20. Transferring a .com / .net / .org / .info

There are several methods in which you can point your domain to our servers. Firstly, you can ask your previous host to point your domain to our name servers but leave them ultimately responsible for billing and renewals for it. The correct name servers for your account are listed on your welcome email from us. If you are unsure please check with us first before requesting any changes.

	Address	IP Address (if required)
Primary Nameserver	ns1.interdns.co.uk	83.170.124.44
Secondary Nameserver	ns2.interdns.co.uk	83.170.124.7

The alternative is to transfer the domain to our full control. This requires Stylistic Hosting to send out what is known as a 'Domain Transfer Request' email to the 'admin' contact set for your domain. This is normally your hosting company but can easily be yourself. If you are unsure we can find out for you and advise you from there.

Before a domain transfer request can be sent out we request that the following list of points are read and understood carefully. If your domain fails to match any of these points the request cannot be sent:

The rules for transferring .com / .net / .org domains are:

The domain must have been registered for more than 60 days.
The current admin contact must be able to confirm the transfer.
The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues etc.
The domain must be at least 40 days from its renewal date.
The domain must be in an ACTIVE state and not locked from domain transfers.

Transferring a domain is included in your hosting plan charges with us (Email Only plans excluded). We will help you and give you advice on anything you are not sure on.

21. Transferring a .uk

To move a .uk domain you can either supply your previous host with the new name servers (listed in your welcome email). This will leave them still in control of your domain and they will bill you for future renewal charges associated to it. If you are unsure which name servers you should be using please contact help@stylisticsupport.com.

Alternatively you can change your IPS Tag to 'ICUK'. This will place control of your domain over to Stylistic Hosting. All future renewal charges are included in your hosting plan price. Simply ask your previous host to make the change and inform us once you have notified them. We will only update name servers if instructed by yourself. They are not changed automatically.
UNIX PRO FAQ

22. Transferring a .com / .net / .org / .info

There are several methods in which you can point your domain to our servers. Firstly, you can ask your previous host to point your domain to our name servers but leave them ultimately responsible for billing and renewals for it. The correct name servers for your account are listed on your welcome email from us. If you are unsure please check with us first before requesting any changes.

	Address	IP Address (if required)
Primary Nameserver	ns1.interdns.co.uk	83.170.124.44
Secondary Nameserver	ns2.interdns.co.uk	83.170.124.7

The alternative is to transfer the domain to our full control. This requires Stylistic Hosting to send out what is known as a 'Domain Transfer Request' email to the 'admin' contact set for your domain. This is normally your hosting company but can easily be yourself. If you are unsure we can find out for you and advise you from there.

Before a domain transfer request can be sent out we request that the following list of points are read and understood carefully. If your domain fails to match any of these points the request cannot be sent:

The rules for transferring .com / .net / .org domains are:

The domain must have been registered for more than 60 days.
The current admin contact must be able to confirm the transfer.
The domain name must not be 'on hold' with the current registrar.
The domain could be on hold for payment issues, renewal issues etc.
The domain must be at least 40 days from its renewal date.
The domain must be in an ACTIVE state and not locked from domain transfers.

Transferring a domain is included in your hosting plan charges with us (Email Only plans excluded). We will help you and give you advice on anything you are not sure on.

23. Transferring a .uk

To move a .uk domain you can either supply your previous host with the new name servers (listed in your welcome email). This will leave them still in control of your domain and they will bill you for future renewal charges associated to it. If you are unsure which name servers you should be using please contact help@stylisticsupport.com.

Alternatively you can change your IPS Tag to 'ICUK'. This will place control of your domain over to Stylistic Hosting. All future renewal charges are included in your hosting plan price. Simply ask your previous host to make the change and inform us once you have notified them. We will only update name servers if instructed by yourself. They are not changed automatically.